In France, Bosch Communication is present in Forbach since August 2000 counting 160 seats. The sales office is located at Saint Ouen.
Bosch Communication Center France is also part of Bosch Communication Center, whose head office is located in Frankfurt, Germany. The objective is to provide full-service inbound & outbound communication services to French companies, as well as email management.
Although a generalist, Bosch Communication Center France stands out from his competitors by focussing on value added services (customer services, service management, hot-line), multilingual projects and the commercial and operational development of their clients (telesales and telemarketing).
In order to comply with client demands, the service solutions of Bosch Communication Center Forbach have been adapted in line with our German model, focussing on efficiency, profitability and employee personal development.
Furthermore, the Forbach location has benefited from a wide variety of clients across various sectors over a long period of time. (1 million calls processed in 2004), over a wide variety of technical profiles across 8 languages. Thus our location puts into practice the "Daily Europe".
Outsourcing activities are of equal importance and are provided to a number of major corporate names from the telecommunication sector who have entrusted their activities of opening up new markets to us.
Approach
Quality, internationality, reliability - the principles of our work